[General Support] Private Division Launcher Troubleshooting

So, you are having some trouble with Kerbal Space Program 1 or 2 via the Private Division Launcher? We have compiled some helpful troubleshooting tips to get you back in your game. 

If you are experiencing issues after the game launches, please see the appropriate troubleshooting for Kerbal Space Program gameplay issues.

Please Note: The Private Division Launcher should only be opened by launching the game from Steam or Epic.

Before you start, please ensure you have installed the latest Windows updates. Having Windows up to date can solve many Private Division Launcher issues!

In case you are on Windows and the game won't launch after you press Play on the Private Division Launcher or you are stuck in an infinite loading loop, we have an article you can check out here for tips to fix that: https://support.privatedivision.com/hc/en-us/articles/10938381203731--General-Infinite-Loading-on-PC-Games 

Using the Private Division Launcher with Epic:

The first time you launch an Epic game that uses the Private Division Launcher, you will need to select "Allow" on a connection request prompt on a page that opens in your default Web browser. This is an Epic prompt and must be accepted for the Private Division Launcher to work properly. The Private Division Launcher will be unable to verify which games you own until this connection is allowed.

• If these connection prompts are not appearing in your default web browser, please try temporarily changing your default web browser to see if this resolves the issue.
• You can change your default browser this way:

1. Close the Private Division Launcher.
2. Ensure another Web Browser is installed (ex. Chrome, Firefox, Edge, etc.)
3. Type “Default Apps” into the Windows Search field and press enter (on the taskbar where it says Type here to search)
4. Click on the icon in the Web Browser section and select a different option to change your default web browser
5. Relaunch the game through Epic.

Keep in mind: Some games on the Private Division Launcher also require a similar prompt to be accepted to function properly with Epic. The prompts for these games will appear the first time you select Play on the game’s page in the Private Division Launcher. The game itself will not open until this prompt is accepted.

Deleting Launcher Data:

1. Ensure Steam/Epic and the Private Division Launcher are not running
   • You might need to use the Task Manager to ensure the Launcher is completely closed
   • Press Ctrl+Shift+Esc to open the Task Manager. Click “More Details” if it is displayed in the bottom left of the Task Manager window
   • Check both the “Apps” and “Background Processes” sections of the Task Manager for any entries containing “PD Launcher”. If any are present, select it and then select “End Task”
   • Usually, all other PD Launcher processes will also end as soon as one is ended
2. Delete contents of “%AppData%\PD Launcher” (appdata\Roaming\PD Launcher). Click on the Start Menu icon and type in “%AppData%\PD Launcher” (without quotation marks) and delete the contents of the folder
3. Re-open Steam or Epic and relaunch the game

Note: Deleting the above folder forces the Private Division Launcher to re-download all data related to the contents displayed on the Private Division Launcher the next time it is opened.

Re-installing the most recent Private Division Launcher:

1. Ensure Steam/Epic and the Private Division Launcher are not running
   • You might need to use the Task Manager to ensure the Launcher is completely closed
   • Press Ctrl+Shift+Esc to open the Task Manager. Click “More Details” if it is displayed in the bottom left of the Task Manager window
   • Check both the “Apps” and “Background Processes” sections of the Task Manager for any entries containing “PD Launcher”. If any are present, select it and then select “End Task”
   • Usually, all other Private Division Launcher processes will also end as soon as one is ended
2. Delete contents of “%LocalAppData%\PD Launcher” (appdata\Local\PD Launcher). Click on the Start Menu icon and type in “%LocalAppData%\PD Launcher” (without quotation marks) and delete the contents of the folder
3. Re-open Steam or Epic and relaunch the game

If at any time you are having trouble locating the Private Division Launcher folder listed in the above steps, here is an alternative route:

1. Open the File Explorer and select the C: drive
2. Select ‘Users’, then your Windows username, then the AppData folder (you may need to change your view options to show hidden folders. To do this, click the view tab at the top of the window and select the "Hidden Items" box that is on the right side of the options displayed)
3. Select ‘Roaming’ and then the PD Launcher folder
4. Delete the contents of the PD Launcher folder
5. Restart Steam/Epic and relaunch the game

Game Failed to Start

If you are receiving the "Game Failed to Start" error when you use the Private Division Launcher, we have a solution that should help you fix everything up! First, try rebooting your PC to see if the issue still occurs after a restart. If you get the same error after that, please use the steps below.

If you are launching from Steam:
One thing to keep in mind is that Steam needs to have run in Online mode before game launch to avoid this error. If you prefer to be offline, you may switch back to Offline mode after having been in Online mode at least once since opening Steam.
If you are still getting the error despite connecting to Online mode, then we have some troubleshooting for you:

1. Ensure the Private Division Launcher is not running.
2. You might need to use the Task Manager to ensure the Private Division Launcher is completely closed.
3. Press *Ctrl+Shift+Esc* to open the Task Manager. Click “More Details” if it's displayed in the bottom left of the Task Manager window.
4. Check both the “Apps” and “Background Processes” sections of the Task Manager for any entries containing “Private Division Launcher”. If any are present, select it and then select “End Task”
5. Uninstall the game.
6. Re-install the game to Steam’s Default game install location.
7. Re-launch the game through Steam to Open the Private Division Launcher and select Play.

 
If you are launching from Epic:

1. Ensure the Private Division Launcher is not running.
2. You might need to use the Task Manager to ensure the Private Division Launcher is completely closed.
3. Press *Ctrl+Shift+Esc* to open the Task Manager. Click “More Details” if it's displayed in the bottom left of the Task Manager window
4. Check both the “Apps” and “Background Processes” sections of the Task Manager for any entries containing “Private Division Launcher”. If any are present, select it and then select “End Task”.
5. Uninstall the game..
6. Re-install the game to an install path that contains only standard English letters.
7. Re-launch the game through Epic to Open the Private Division Launcher and select Play.

 
If this does not resolve the error, or if you have more questions, feel free to send us a Support Ticket here.