I want a refund, what should I do? Jenn L. October 22, 2019 18:19 Updated Follow We are unable to refund purchases. For 3rd party sites (Steam, GOG, etc.) the refund policy for the given site applies. If you have another question, please feel free to submit a support ticket. Related articles Refund and Cancellations Policy I bought a game through the Private Division Store, but I don't see the instructions or can't download the game I never received the confirmation email after I purchased the game. Can I purchase Kerbal Space Program directly on the KSP Store? Welcome to Private Division Customer Support Comments 0 comments Article is closed for comments.