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  1. Private Division Support
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General Support

Private Division Store FAQ

  • [Hades] Pre-Order FAQ
  • [General] Where is the Private Division's store?
  • [General] Refund and Cancellations Policy
  • [General] How to purchase a game
  • [General] I bought a game through the Private Division Store, but I don't see the instructions or can't download the game
  • [General] I am trying to purchase a game through the Private Division store, but I can't see the Review section

General Questions

  • [General] Welcome to Private Division Customer Support
  • [General] How to get your DirectX Diagnostic file
  • [General] Data Requests
  • [General] Policy on posting copyrighted Private Division material
  • [General] How can I get a game key for a Private Division game?

Technical Troubleshooting

  • [General] I just purchased an Expansion Pass or DLC, but I don’t see it installed
  • [General] How to update a game
  • [General] Windows Troubleshooting
  • [General] Console Troubleshooting
  • [General] Infinite Loading on PC Games

Account

  • [Account] Keeping your Private Division Account secure
  • [Account] Deleting your Private Division Account
  • [Account] Unable to log in to your Private Division Account
  • [Account] Changing password of your Private Division Account
  • [Account] Changing email address of your Private Division Account
  • [Account] Changing display name / username on your Private Division Account
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