General Support

Private Division Store FAQ

• [Hades] Pre-Order FAQ
• [General] Where is the Private Division's store?
• [General] Refund and Cancellations Policy
• [General] How to purchase a game
• [General] I bought a game through the Private Division Store, but I don't see the instructions or can't download the game
• [General] I am trying to purchase a game through the Private Division store, but I can't see the Review section

General Questions

• [General] Welcome to Private Division Customer Support
• [General] How to get your DirectX Diagnostic file
• [General] Data Requests
• [General] Policy on posting copyrighted Private Division material
• [General] How can I get a game key for a Private Division game?

Technical Troubleshooting

• [General] I just purchased an Expansion Pass or DLC, but I don’t see it installed
• [General] How to update a game
• [General] Windows Troubleshooting
• [General] Console Troubleshooting
• [General] Infinite Loading on PC Games

Account

• [Account] Keeping your Private Division Account secure
• [Account] Deleting your Private Division Account
• [Account] Unable to log in to your Private Division Account
• [Account] Changing password of your Private Division Account
• [Account] Changing email address of your Private Division Account
• [Account] Changing display name / username on your Private Division Account

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