Kerbal Space Program

Purchase Issues

• [Kerbal Space Program] I bought the game on the KSP Store, but I want it on Steam. Will you give me a Steam Key?
• [Kerbal Space Program] If I buy the game now, will I have to buy it again for the next update?
• [Kerbal Space Program] I paid for a Gift Code, but never received it. What do I do?
• [Kerbal Space Program] I bought a Gift Code and I gave it to a friend. How do we redeem it?
• [Kerbal Space Program] I want a refund, what should I do?
• [Kerbal Space Program] I never received the confirmation email after I purchased the game.

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Account Issues

• [Kerbal Space Program] Can no longer access my KSP 1 and KSP 2 download links

Download & Installation Issues

• [Kerbal Space Program] The download link is not shown in the Game Download section of My Account list, and I’ve already completed the transaction.
• [Kerbal Space Program] How do I get the game if I’ve already purchased it?
• [Kerbal Space Program] Is it possible to download old versions of KSP?
• [Kerbal Space Program] When I try to download, I get a “Server Migration” error.
• [Kerbal Space Program] How do I update the game to the most recent version?

Gameplay Issues

• [Kerbal Space Program] I installed mods on a previous version and since the game updated, it's now acting weird or flat out crashing. Why is this?
• [Kerbal Space Program] The game gets to a screen with a slideshow, a loading bar, and some clever game tips, but it’s stuck there, the loading bar doesn’t move. What can I do?

Console Issues

• [Kerbal Space Program] How do I redeem the Kerbal Space Program Enhanced Edition for free if I own the previous version?
• [Kerbal Space Program] How do I purchase and download a console port of KSP?
• [Kerbal Space Program] If I buy the PS4/Xbox One version of KSP will I also get the PC version?
• [Kerbal Space Program] If I purchased the PC version of KSP can I get any of the console versions for free?

Technical Issues

• [Kerbal Space Program] PC Requirements
• [Kerbal Space Program] When I start the game, I get a strange error that says “GetThreadContext Failed” and the game crashes.
• [Kerbal Space Program] I try to open the game on macOS and I either get a black screen or a lot of stuttering. How can I play KSP on macOS?
• [Kerbal Space Program] The game for Mac just bounces on the dock, but never actually opens. What now?
• [Kerbal Space Program] The game for Windows doesn’t run. It says “There should be a KSP_Data folder next to the executable”. What do I do?
• [Kerbal Space Program] My game crashed, what do I do so it won’t crash anymore?

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Miscellaneous

• [Kerbal Space Program] I cannot access the Forums/Spaceport or the KSP website. What should I do?
• [Kerbal Space Program] I want to use KSP for a school, museum or another educational related project. May I?
• [Kerbal Space Program] Is Kerbal Space Program going to be released in other languages?
• [Kerbal Space Program] How can I receive support in a language different to English?
• [Kerbal Space Program] Eligible for Early Adopters