When you have a crash, sometimes our agents will ask you for the your DxDiag file to investigate your issue.
On Windows
Source: https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
Search for ""Run"" and open the Windows app
Type in ""dxdiag"" and click ""Yes"" or ""OK""
Check through the tabs and perform all tests
Click ""Save all Information..."" and save the text file to a location of your choice